Frequently Asked Questions

Orders and Payments

We accept payments via PayPal And Bank transfer, both in advance mode.

Yes, you can enter your billing information at checkout. Your invoice will be sent via email once payment is confirmed.

 

You will receive email notifications for every update on your order, from payment confirmation to shipping.

 

The minimum amount to place an order is €35

Yes, for specific orders or large quantity requests, you can contact us at info@gagliapac.com to evaluate the possibility of sending samples.

 

We offer graduated discounts for large quantities. Sign up to our newsletter to receive updates on promotions and special offers!

 

Shipping & Returns

Shipping costs are automatically calculated at checkout based on the weight, volume and destination of the items purchased.

 

You can schedule the delivery and you can also track the shipment through the tracking link that we will send you by email.

In case of failed delivery, the courier will leave a notice and attempt a new delivery. For more information, you can contact the courier's customer service directly.

 

Once the returned product is received and inspected, your refund will be processed within 7-10 working days.

 

Contact us immediately at info@gagliapac.com attaching product photos and order number. We will assist you in solving the problem.

Account and Customer Support

Yes, creating an account allows you to track orders, save addresses, access your data faster, and receive discount codes.

Yes, on Gagliapac We process your data in compliance with the GDPR. All payments and personal data are protected by advanced encryption systems.

You can write to us at info@gagliapac.com. We respond to all inquiries within 24 working hours.

 

Our customer service is available from Monday to Friday, from 9:00 to 17:00.

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